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You are the primary liaison between a company and its customers. They address inquiries, resolve complaints, and provide product information. Often the first point of contact, CSRs directly shape brand loyalty and customer retention by ensuring a seamless and satisfactory experience.

Core Responsibilities

Inquiry Management: Answer questions regarding products, services, policies, and pricing via phone, email, live chat, or social media.
Complaint Resolution: Listen actively to customer grievances, diagnose problems, and provide effective solutions to de-escalate frustration.
Technical Troubleshooting: Guide customers through basic troubleshooting for hardware, software, or service outages.

Essential Skills and Qualifications

Active Listening & Empathy

Problem-Solving

Patience & Conflict Management

Technical Proficiency

For interested applicant send a copy of your resume to : elly.mirandahrs@gmail.com

Viber: 09970778418

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Apply for Customer Service Representative at MHR Staffing